Terms of Service

Lifetime Lyrics LLC — Terms and Conditions of Service

Version 2.0

Effective Date: 07/13/2026

Document Purpose

This Agreement establishes the general terms governing the relationship between Lifetime Lyrics LLC and each Client who purchases or receives Services from the Company.

It explains the rights, responsibilities, and expectations of both parties while incorporating the Company's applicable policies, License Agreements, Service Agreements, and other Written Agreements.

This Agreement is intended to provide a clear understanding of how the Company conducts business and how its Services are provided.

SECTION 1 — INTRODUCTION

1.1 Purpose

These Terms and Conditions of Service ("Agreement") establish the general terms governing the relationship between Lifetime Lyrics LLC ("Company") and each Client ("Client") who requests, purchases, or receives Services from the Company.

This Agreement applies to the Company's Services, Experiences, Add-On Services, Creative Works, Client Deliverables, websites, communications, consultations, and other products or Services unless otherwise governed by a separate Written Agreement.

By requesting, purchasing, or receiving Services from the Company, the Client acknowledges that they have read, understood, and agree to be bound by this Agreement together with any applicable Written Agreements incorporated by reference.

1.2 Company Identification

Lifetime Lyrics LLC is a Texas limited liability company doing business as:

• Lifetime Lyric
• Lifetime Lyric Records

Throughout this Agreement, the terms Company, Lifetime Lyrics LLC, Lifetime Lyric, Lifetime Lyric Records, we, our, and us refer to Lifetime Lyrics LLC unless the context clearly requires otherwise.

The Company's trade names, Brand Assets, logos, trademarks, service marks, and other identifying elements remain the property of the Company and do not constitute separate legal entities.

1.3 Acceptance of this Agreement

A Client accepts this Agreement by any of the following actions, as applicable:

• requesting or purchasing Services from the Company;
• signing a Service Agreement, License Agreement, proposal, quotation, authorization, or other Written Agreement;
• submitting payment for Services;
• electronically accepting this Agreement or any document incorporating this Agreement by reference;
• authorizing the Company to begin work on a Project; or
• otherwise engaging the Company's Services after being provided access to this Agreement.

Acceptance may occur through electronic communications, digital signatures, website transactions, email correspondence, or other legally recognized methods of acceptance.

1.4 Order of Governing Documents

When multiple agreements or policies apply to a Project, they should generally be interpreted in the following order of precedence:

1. An applicable Written Agreement executed by both parties.
2. The applicable License Agreement.
3. The applicable Service Agreement.
4. These Terms and Conditions of Service.
5. Any Company policy expressly incorporated by reference into this Agreement.
6. The Company's published website policies, including the Privacy Policy, Refund Policy, and other applicable website policies.

If a conflict exists between two governing documents, the document with the higher order of precedence controls to the extent of the conflict, unless otherwise required by applicable law.

1.5 Relationship to Company Policies

The Company maintains internal policies governing its business operations, Experiences, licensing practices, Creative Works, Intellectual Property, privacy practices, Client Services, and other operational standards.

Certain Company policies may be incorporated into this Agreement by reference where appropriate. Internal Company policies are intended to guide the Company's operations and do not create independent contractual rights unless expressly incorporated into a Written Agreement.

1.6 Definitions

Capitalized terms used in this Agreement have the meanings assigned to them in the Company's Definitions & Interpretation document unless a different definition is expressly provided within this Agreement or required by the context.

SECTION 2 — DEFINITIONS

2.1 Purpose

The capitalized terms used throughout this Agreement have the meanings assigned below unless the context clearly requires otherwise. These definitions are intended to promote consistency throughout this Agreement and should be interpreted together with any applicable Written Agreement.

2.2 Defined Terms

Agreement

Agreement means these Terms and Conditions of Service, together with any documents expressly incorporated by reference.

Add-On Service

Add-On Service means an optional Service that may be purchased in addition to a selected Experience to provide additional Services, Client Deliverables, production enhancements, creative enhancements, or other approved features for a Project.

Brand Assets

Brand Assets mean the Company's trade names, trademarks, service marks, logos, graphic designs, word marks, slogans, typography, color palettes, marketing materials, visual identity, domain names, and other branding elements owned, licensed, or used by the Company.

Client

Client means the individual or legal entity requesting, purchasing, or receiving Services from the Company.

Client Deliverables

Client Deliverables mean the specific materials, products, or Services that the Company agrees to provide to the Client under the applicable Experience, Add-On Service, License Agreement, Service Agreement, or other Written Agreement.

Client Deliverables do not include ownership of the Company's Intellectual Property unless expressly transferred through a separate Written Agreement.

Company

Company means Lifetime Lyrics LLC, doing business as Lifetime Lyric and Lifetime Lyric Records.

Creative Asset

Creative Asset means any individual creative item created, acquired, maintained, or administered by the Company, including lyrics, recordings, artwork, videos, photographs, project files, promotional materials, and other creative content maintained by the Company.

Creative Catalog

Creative Catalog means the organized collection of Creative Works, Creative Assets, metadata, administrative records, and related materials maintained by the Company.

Creative Work

Creative Work means any original expression created, developed, commissioned, arranged, recorded, or otherwise produced by the Company, including songs, lyrics, musical compositions, recordings, artwork, videos, written materials, and other protectable creative expression.

Experience

Experience means a curated collection of Services and Client Deliverables offered by the Company under a designated name, including the Keepsake Experience, Signature Experience, and any future Experience offered by the Company. The specific Services included in an Experience are those identified in the applicable Project Summary, Order Form, or other Written Agreement.

Intellectual Property

Intellectual Property means all copyrights, trademarks, service marks, trade names, trade dress, brand assets, musical compositions, lyrics, sound recordings, master recordings, artwork, creative content, proprietary methods, and other legally protectable rights owned, controlled, licensed, or administered by the Company.

License Agreement

License Agreement means the Written Agreement governing the rights granted to the Client regarding the authorized use of the Company's Creative Works and Client Deliverables.

Project

Project means the collection of Services requested by a Client and accepted by the Company, including all related consultations, Creative Works, Client Deliverables, revisions, and associated activities.

Service Agreement

Service Agreement means a Written Agreement describing the Services to be provided, applicable fees, Client Deliverables, timelines, and other Project-specific terms.

Services

Services means the creative, administrative, consulting, production, licensing, and other activities performed by the Company in connection with a Project.

Third-Party Provider

Third-Party Provider means any independent individual, company, platform, software provider, distributor, payment processor, hosting provider, streaming service, or other external organization that provides products or services in connection with a Project but is not owned or controlled by the Company.

Written Agreement

Written Agreement means any agreement, contract, authorization, proposal, quotation, estimate, License Agreement, Service Agreement, Add-On Service Agreement, electronic acceptance, or other written record that documents an agreement between the Company and a Client.

SECTION 3 — SERVICES & PROJECTS

3.1 Nature of the Company's Services

Lifetime Lyrics LLC provides commissioned creative Services designed to transform stories, memories, milestones, experiences, and other meaningful moments into original Creative Works.

The Company's Services may include consultations, songwriting, musical composition, recording, production, editing, artwork, licensing, digital delivery, and other related Services offered through the Company's Experiences and approved Add-On Services.

The scope of Services provided for any Project is determined by the applicable Written Agreement.

3.2 Project Acceptance

Submission of an inquiry, consultation request, order, or payment does not obligate the Company to accept a Project.

A Project is considered accepted only after the Company confirms its acceptance and any applicable requirements identified by the Company have been satisfied, which may include execution of a Written Agreement, receipt of required information, payment, or other conditions established for the Project.

The Company reserves the right to decline any Project that it determines, in its sole business judgment, cannot be completed in a manner consistent with its operational standards, legal obligations, creative philosophy, or business practices.

3.3 Scope of Services

The Services to be provided for a Project are determined by:

1. the Client's selected Experience;
2. any approved Add-On Services;
3. the applicable Service Agreement;
4. the applicable License Agreement; and
5. any other applicable Written Agreement.

No Service, Client Deliverable, feature, revision, license, or other benefit is included unless expressly identified in an applicable Written Agreement.

3.4 Creative Process

The Company follows an established creative process designed to promote consistency, clear communication, and thoughtful development throughout each Project.

While the Company's internal workflow may evolve over time, the creative process generally includes:

• Consultation;
• Story Collection;
• Creative Development;
• Client Review;
• Approved Revisions, when applicable;
• Final Production; and
• Delivery.

The Company retains discretion regarding the methods, techniques, creative decisions, production processes, and workflow used to complete each Project.

3.5 Creative Judgment

The Client acknowledges that the Company's Services involve artistic judgment, creative interpretation, and subjective decision-making.

While the Company values Client collaboration throughout the creative process, the Client understands that songwriting, musical composition, arrangement, production, and other creative decisions involve artistic discretion that may reasonably differ from the Client's personal preferences.

The Company will make reasonable efforts to produce Creative Works consistent with the information provided by the Client and the scope of the applicable Project.

3.6 Experiences and Add-On Services

The Company offers its Services through designated Experiences and approved Add-On Services.

Descriptions of Experiences and Add-On Services are intended to identify the Services, Client Deliverables, and included features offered with each Experience or Add-On Service.

The Company's Experiences, Add-On Services, pricing, availability, included features, and Client Deliverables may be modified, added, discontinued, or updated at any time prior to the execution of a Written Agreement.

Once a Project has been accepted and a Written Agreement has been executed, the specific Experience, Add-On Services, Services, Client Deliverables, pricing, and other Project terms identified in the applicable Project Summary, Order Form, or other Written Agreement shall govern that Project.

3.7 Changes to Services

Any request to modify the agreed scope of a Project may require:

• additional fees;
• revised timelines;
• approval by the Company; or
• execution of an amended or additional Written Agreement.

The Company is not obligated to perform Services beyond the agreed scope of the Project unless both parties agree to the modification.

3.8 Company Standard

The Company believes every Project deserves thoughtful planning, clear expectations, and careful execution.

By defining the scope of Services through Experiences, Add-On Services, and Written Agreements, the Company seeks to provide Clients with a clear understanding of the Services to be performed while preserving the flexibility necessary for the creative process.

SECTION 4 — ORDERS, PAYMENT & PROJECT ADMINISTRATION

4.1 Project Requests

A Client may request Services by contacting the Company through its website, electronic communications, telephone, social media, referral, or any other method authorized by the Company.

Submission of a request does not guarantee acceptance of a Project or the availability of the requested Services.

The Company may request additional information before determining whether to accept a Project.

4.2 Quotes and Estimates

Any quotation, estimate, proposal, or pricing information provided by the Company is based upon the information available at the time it is prepared.

Unless otherwise stated in writing, quotations and estimates do not constitute a binding agreement and may be revised if the scope of the requested Project changes before acceptance.

4.3 Project Acceptance

A Project is accepted only after the Company confirms acceptance and any applicable requirements have been satisfied.

These requirements may include, when applicable:

• execution of a Written Agreement;
• payment of required fees or deposits;
• selection of a Experience;
• approval of applicable Add-On Services;
• submission of requested Project information; or
• satisfaction of other conditions identified by the Company.

Until a Project is accepted, the Company reserves the right to decline or postpone the requested Services.

4.4 Pricing

Pricing for Services is determined by the applicable Written Agreement.

Published prices, promotional pricing, Experiences, Add-On Services, and other pricing information may change at any time before a Project is accepted.

After acceptance, pricing is governed by the applicable Written Agreement unless modified by mutual written agreement.

4.5 Payment

Payment terms are determined by the applicable Written Agreement.

Unless otherwise agreed in writing, the Client is responsible for timely payment of all fees associated with the Project.

Failure to satisfy applicable payment obligations may delay, suspend, or prevent the commencement, continuation, completion, or delivery of Services.

4.6 Scope Changes

If the Client requests changes that materially alter the agreed scope of the Project, the Company may require:

• additional fees;
• revised production schedules;
• modification of the selected Experience;
• approval of additional Add-On Services; or
• execution of an amended Written Agreement.

The Company is not obligated to perform Services outside the agreed scope of the Project.

4.7 Client Cooperation

The Client agrees to provide reasonably requested information, approvals, feedback, and other materials necessary for the completion of the Project.

The Company is not responsible for delays resulting from incomplete information, untimely responses, or the Client's failure to provide requested materials.

4.8 Delivery

Delivery of Client Deliverables is governed by the applicable Written Agreement and the Company's Delivery Policy.

Delivery dates are estimates unless expressly guaranteed in writing.

The Company will make reasonable efforts to deliver completed Client Deliverables within the applicable production schedule.

4.9 Revisions

Revision rights are determined by the Client's selected Experience, applicable Add-On Services, and any applicable Written Agreement.

Requests exceeding the revisions included with the Project may be subject to additional fees or approval by the Company.

4.10 Cancellation and Refunds

Cancellation requests and refund eligibility are governed by the Company's Refund Policy, applicable Written Agreements, and any other incorporated Company policies.

Nothing in this Agreement creates refund rights beyond those expressly provided by the applicable governing documents.

4.11 Company Standard

The Company believes that clear communication, transparent pricing, defined expectations, and mutual cooperation contribute to a successful Project.

By establishing Project requirements before creative work begins, the Company seeks to provide a consistent experience while allowing flexibility for the unique needs of each Client and Project.

SECTION 5 — CLIENT RESPONSIBILITIES

5.1 Client Information

The Client is responsible for providing information reasonably necessary for the Company to perform the requested Services.

The Client represents that the information submitted for a Project is accurate and complete to the best of the Client's knowledge.

The Company may rely upon information provided by the Client when performing Services and is not responsible for inaccuracies resulting from incomplete, incorrect, or misleading information supplied by the Client.

5.2 Project Materials

The Client is responsible for obtaining any permissions, approvals, authorizations, or other rights necessary for the Company to use materials provided by or on behalf of the Client.

Project Materials may include, but are not limited to:

• photographs;
• videos;
• recordings;
• written materials;
• artwork;
• names;
• quotations;
• voice recordings; and
• other content submitted in connection with a Project.

The Client represents that they possess the necessary rights or permissions to provide such materials for the intended use.

5.3 Truthfulness of Submitted Information

The Company creates Creative Works based upon the information provided by the Client.

The Client is responsible for ensuring that submitted information accurately reflects the story, experiences, events, or other subject matter the Client wishes the Company to portray.

The Company does not independently investigate or verify factual statements submitted by the Client unless expressly agreed in writing.

5.4 Cooperation

Successful completion of a Project requires reasonable cooperation between the Client and the Company.

The Client agrees to provide requested information, approvals, decisions, revisions, and other communications within a reasonable time.

Delays in Client responses may affect production schedules, estimated delivery dates, and Project completion.

5.5 Review and Approval

The Client is responsible for reviewing draft materials, proofs, previews, lyric revisions, artwork, metadata, and other materials submitted for review.

Approval by the Client confirms that the materials are acceptable for the applicable stage of production.

Following approval, subsequent changes requested by the Client may be treated as additional Services and may require additional fees, revised timelines, or a Written Agreement.

5.6 Compliance with Applicable Laws

The Client agrees not to request or require the Company to perform Services in violation of applicable law or the rights of any third party.

The Company reserves the right to decline, suspend, or terminate Services if it reasonably believes that a requested Project may violate applicable law, infringe the rights of another person or entity, or otherwise conflict with the Company's legal obligations or business standards.

5.7 Communications

The Client is responsible for monitoring the communication methods used during the Project, including email or other agreed communication channels.

The Company is not responsible for delays resulting from unread messages, missed notifications, spam filtering, outdated contact information, or other communication issues beyond the Company's reasonable control.

5.8 Company Standard

The Company believes successful Projects are built upon honest communication, timely cooperation, and mutual respect.

By providing accurate information, reviewing materials carefully, and responding promptly throughout the creative process, the Client helps the Company produce Creative Works that accurately reflect the vision and experiences shared during the Project.

SECTION 6 — INTELLECTUAL PROPERTY & LICENSING

6.1 Ownership of Creative Works

Unless expressly transferred through a separate Written Agreement executed by the Company, the Company retains all right, title, and interest in and to its Creative Works, Creative Assets, Intellectual Property, and other proprietary materials created, developed, commissioned, arranged, recorded, or otherwise produced in connection with a Project.

Ownership retained by the Company may include, without limitation:

• copyrights;
• musical compositions;
• lyrics;
• sound recordings;
• master recordings;
• arrangements;
• instrumentals;
• alternate versions;
• adaptations;
• artwork;
• videos;
• project files;
• metadata;
• Brand Assets; and
• other Intellectual Property associated with the Project.

The Client receives only those rights expressly granted under the applicable License Agreement or other Written Agreement.

6.2 License Granted

Upon satisfaction of the applicable requirements identified in the governing Written Agreement, including payment of required fees, the Company grants the Client the rights expressly described in the applicable License Agreement.

The scope of the license granted depends upon the specific License Agreement governing the Project.

No license should be interpreted as granting rights beyond those expressly provided.

6.3 No Implied Transfer of Ownership

Delivery of Client Deliverables does not transfer ownership of the Company's Intellectual Property.

The Client's receipt of audio files, lyric sheets, artwork, videos, recordings, or other Client Deliverables does not constitute:

• an assignment of copyright;
• a transfer of ownership;
• a transfer of publishing rights;
• a transfer of master recording ownership; or
• any other transfer of Intellectual Property rights,

unless expressly provided through a separate Written Agreement.

6.4 Client Deliverables

The Client Deliverables included with a Project are determined by:

• the selected Experience;
• approved Add-On Services;
• the applicable Service Agreement;
• the applicable License Agreement; and
• any other applicable Written Agreement.

Receipt of Client Deliverables does not expand the rights granted under the applicable License Agreement.

6.5 Client Materials

The Client retains ownership of materials owned by the Client and provided to the Company for use in a Project.

By providing such materials, the Client grants the Company a non-exclusive, limited license to use those materials solely for the purpose of performing the requested Services unless otherwise agreed in writing.

The Client represents that they possess the necessary rights to provide such materials.

6.6 Company Creative Catalog

The Company may maintain its Creative Works, Creative Assets, metadata, administrative records, historical information, and related documentation as part of its Creative Catalog.

Administration of the Creative Catalog is governed by the Company's internal policies and does not alter the rights granted to the Client under the applicable License Agreement.

6.7 Continued Creative Development

Nothing in this Agreement limits the Company's right to continue developing its Creative Catalog, creative style, production methods, artistic techniques, or future Creative Works, provided such activities remain consistent with the rights granted to the Client under the applicable License Agreement and any other applicable Written Agreement.

The Company does not claim ownership of facts, human experiences, emotions, memories, historical events, general ideas, or other non-protectable subject matter.

The Company retains ownership of its protectable Creative Works, Intellectual Property, creative processes, production methods, and other proprietary materials created through its independent creative expression.

Nothing in this Agreement shall be interpreted as restricting the Company's continued artistic development or its right to create, adapt, arrange, revise, record, publish, license, distribute, or otherwise commercially exploit future Creative Works, except to the extent expressly limited by an applicable Written Agreement.

6.8 License Agreements Govern Authorized Use

Every Project is governed by an applicable License Agreement that defines the rights granted to the Client.

The License Agreement establishes the authorized use of the Company's Creative Works and Client Deliverables.

If a conflict exists between this Agreement and the applicable License Agreement regarding permitted use, the License Agreement governs.

6.9 Unauthorized Use

Any use of the Company's Creative Works beyond the rights expressly granted under the applicable License Agreement or other Written Agreement may constitute unauthorized use.

The Company reserves all rights and remedies available under applicable law and any applicable Written Agreement.

6.10 Company Standard

The Company believes meaningful Creative Works deserve thoughtful protection while allowing Clients to enjoy the Client Deliverables created for their Projects.

By clearly distinguishing ownership from licensed use, the Company seeks to provide Clients with a clear understanding of the rights granted for each Project while preserving the integrity, value, and continued development of the Company's Creative Catalog.

SECTION 7 — PRIVACY, CONFIDENTIALITY & THIRD-PARTY PROVIDERS

7.1 Client Privacy

The Company respects the privacy of its Clients and will make reasonable efforts to protect non-public personal information collected during the course of a Project.

Such information may include, when applicable:

• names;
• addresses;
• telephone numbers;
• email addresses;
• payment information;
• account information;
• administrative records; and
• other non-public information provided in connection with the Project.

The Company's collection, use, storage, and protection of personal information is governed by its Privacy Policy.

7.2 Information Included in a Creative Work

The Client acknowledges that information intentionally incorporated into a Creative Work differs from administrative information provided to the Company.

The Company cannot guarantee that information intentionally included within lyrics, recordings, artwork, videos, or other Creative Works will remain private once the Client chooses to share, distribute, perform, publish, or otherwise make those Creative Works available to others.

Clients are encouraged to carefully consider the information they request the Company to include in a Project.

7.3 Confidential Information

During the course of a Project, either party may disclose information that is confidential or proprietary.

Unless otherwise required by law or authorized by the applicable Written Agreement, each party agrees to use reasonable care in protecting confidential information received from the other party.

This provision does not apply to information that:

• becomes publicly available through no breach of this Agreement;
• was lawfully known before disclosure;
• is independently developed without reliance upon confidential information; or
• must be disclosed pursuant to applicable law or legal process.

7.4 Third-Party Providers

Certain Services or Add-On Services may involve Third-Party Providers.

These providers may include payment processors, cloud storage providers, streaming distributors, social media platforms, shipping companies, software providers, communication platforms, hosting providers, and other independent organizations.

The Company is not responsible for the products, services, policies, availability, pricing, security, technical capabilities, or future business decisions of any Third-Party Provider.

Use of Third-Party Providers may be subject to the provider's own agreements, policies, terms of service, privacy practices, fees, and operational requirements.

7.5 Streaming Distribution and Platform Availability

Streaming Distribution, social media music availability, and similar Services depend upon Third-Party Providers.

The Company does not guarantee:

• acceptance of any submission;
• publication by any platform;
• continued availability;
• uninterrupted service;
• search visibility;
• playlist placement;
• future platform compatibility; or
• permanent availability on any platform.

The Client acknowledges that platform features, business practices, fees, and availability may change without notice and remain outside the Company's control.

7.6 Privacy Policy

The Company's Privacy Policy forms part of the overall relationship between the Company and the Client.

To the extent permitted by applicable law, the Privacy Policy is incorporated into this Agreement by reference.

If a conflict exists between this Agreement and the Privacy Policy regarding the Company's handling of personal information, the Privacy Policy governs.

7.7 Company Standard

The Company believes trust is essential to every Project.

By protecting non-public Client information, communicating openly regarding Third-Party Providers, and encouraging thoughtful consideration of the information incorporated into Creative Works, the Company seeks to provide a transparent and respectful experience while recognizing the practical limitations associated with public sharing and independent service providers.

SECTION 8 — WARRANTIES & DISCLAIMERS

8.1 Nature of Creative Services

The Client acknowledges that the Company's Services involve creative judgment, artistic interpretation, and subjective decision-making.

Because creative works are inherently subjective, the Company cannot guarantee that a completed Creative Work will reflect every personal preference or expectation of the Client.

The Company agrees to perform the Services described in the applicable Written Agreement using reasonable care and in accordance with the Company's established business practices.

8.2 No Guarantee of Commercial Success

Unless expressly stated in a separate Written Agreement, the Company does not guarantee that any Creative Work will:

• achieve commercial success;
• generate revenue;
• receive media attention;
• obtain streaming placement;
• receive playlist placement;
• increase social media engagement;
• qualify for awards;
• produce marketing results; or
• achieve any particular business, artistic, or personal outcome.

8.3 Third-Party Providers

The Company makes no warranty regarding the products, services, availability, performance, security, pricing, or future operation of any Third-Party Provider.

Any services provided by a Third-Party Provider remain subject to that provider's own policies, terms, technical capabilities, and business decisions.

8.4 Client-Supplied Information

The Company relies upon information, materials, and instructions provided by the Client.

The Company does not warrant the accuracy, completeness, legality, or ownership of materials supplied by the Client.

The Client remains responsible for the information and materials submitted in connection with a Project.

8.5 Technology

The Company utilizes software, digital platforms, creative tools, communication systems, and other technologies as part of its business operations.

While the Company makes reasonable efforts to maintain reliable systems, it does not warrant uninterrupted operation of technology, internet services, cloud storage providers, communication platforms, or other systems beyond its reasonable control.

The Company may utilize evolving creative technologies, software, and production tools as part of its internal workflow, provided the Company remains responsible for the Services and Client Deliverables described in the applicable Written Agreement.

8.6 Website

Information published on the Company's website, social media accounts, marketing materials, or promotional content is provided for general informational purposes unless expressly incorporated into a Written Agreement.

Descriptions, examples, testimonials, demonstrations, or sample Creative Works do not constitute guarantees regarding any future Project.

8.7 No Legal, Financial, or Tax Advice

The Company's Services are creative in nature.

Nothing provided by the Company should be interpreted as legal, financial, accounting, tax, intellectual property, or other professional advice.

Clients should consult qualified advisors regarding matters outside the scope of the Company's Services.

8.8 Company Standard

The Company believes every Client deserves honest communication regarding the nature and limitations of its Services.

By clearly identifying the scope of its Services and the matters that remain outside its control, the Company seeks to establish realistic expectations while continuing to provide thoughtful creative work and clear communication throughout each Project.

SECTION 9 — LIMITATION OF LIABILITY

9.1 Scope of Liability

To the fullest extent permitted by applicable law, the Company's liability arising out of or relating to a Project, this Agreement, any Written Agreement, or the Services provided by the Company shall be limited as set forth in this Section.

Nothing in this Agreement limits liability that cannot lawfully be limited under applicable law.

9.2 Limitation of Damages

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

• this Agreement;
• any Project;
• the Company's Services;
• Client Deliverables;
• Creative Works;
• Third-Party Providers; or
• any related matter.

This limitation applies regardless of the legal theory asserted and even if the Company has been advised of the possibility of such damages.

9.3 Maximum Liability

To the fullest extent permitted by applicable law, the Company's total cumulative liability arising from a Project shall not exceed the amount actually paid by the Client to the Company for the specific Project giving rise to the claim.

This limitation applies regardless of the number of claims asserted.

9.4 Third-Party Providers

The Company shall not be responsible for losses, delays, interruptions, errors, service failures, pricing changes, policy changes, content removal, account actions, or other matters arising from the actions or omissions of any Third-Party Provider.

9.5 Client Decisions

The Company is not responsible for decisions made by the Client regarding:

• publication of Creative Works;
• public performances;
• distribution;
• licensing decisions;
• business use;
• marketing activities;
• promotional activities; or
• any other use of Client Deliverables beyond the Services provided by the Company.

9.6 Delays Beyond the Company's Control

The Company shall not be liable for delays, interruptions, or inability to perform resulting from circumstances beyond its reasonable control.

Such circumstances may include:

• natural disasters;
• severe weather;
• acts of government;
• internet outages;
• utility failures;
• cyber incidents;
• labor disputes;
• illness;
• acts of Third-Party Providers;
• equipment failures; or
• other events beyond the Company's reasonable control.

Such events may affect production schedules or delivery estimates without constituting a breach of this Agreement.

9.7 Duty to Mitigate

Both the Company and the Client agree to take reasonable steps to minimize any damages or losses arising from a dispute or other matter relating to a Project.

9.8 Company Standard

The Company believes limitations of liability promote reasonable expectations and fair allocation of risk between the parties.

These provisions are intended to recognize the creative nature of the Company's Services while establishing reasonable limits consistent with the fees charged, the scope of each Project, and the practical realities of providing custom creative services.

SECTION 10 — DISPUTE RESOLUTION

10.1 Good Faith Resolution

The Company and the Client agree to make reasonable efforts to resolve any disagreement arising from or relating to this Agreement through good-faith communication before initiating formal legal proceedings.

Whenever reasonably practical, the parties should first discuss the matter directly in an effort to reach a mutually acceptable resolution.

10.2 Notice of Dispute

A party asserting a dispute should provide written notice describing the nature of the dispute and the relief requested.

The receiving party should be afforded a reasonable opportunity to review the matter and respond before legal proceedings are initiated.

Nothing in this Section prevents either party from seeking immediate legal relief when reasonably necessary to protect its legal rights.

10.3 Optional Mediation

If the parties are unable to resolve a dispute through good-faith communication, they may mutually agree to submit the dispute to mediation before pursuing litigation.

Participation in mediation shall be voluntary unless otherwise required by applicable law or a separate Written Agreement.

Each party shall bear its own costs associated with mediation unless otherwise agreed in writing.

10.4 Governing Law

This Agreement and any dispute arising from or relating to this Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles.

10.5 Venue

Unless otherwise required by applicable law, any legal action arising from or relating to this Agreement shall be brought in a court of competent jurisdiction located in the State of Texas.

Each party consents to the jurisdiction of such courts for purposes of resolving disputes arising under this Agreement.

10.6 Time for Bringing Claims

To the fullest extent permitted by applicable law, any claim arising from or relating to this Agreement shall be commenced within the applicable statute of limitations established by governing law.

Nothing in this Agreement shortens any limitations period that cannot lawfully be modified.

10.7 Attorney's Fees

Unless otherwise provided by applicable law or a separate Written Agreement, each party shall bear its own attorney's fees, costs, and expenses incurred in connection with any dispute arising under this Agreement.

If applicable law permits or requires an award of attorney's fees, a court may award such fees as provided by law.

10.8 Company Standard

The Company believes most concerns can be resolved through respectful communication and a willingness to work toward practical solutions.

By encouraging early communication and good-faith efforts to resolve disagreements, the Company seeks to preserve positive relationships while recognizing that each party retains the right to pursue appropriate legal remedies when necessary.

SECTION 11 — GENERAL LEGAL PROVISIONS

11.1 Entire Agreement

This Agreement, together with any applicable Written Agreements, License Agreements, Service Agreements, Add-On Service Agreements, and any Company policies expressly incorporated by reference, constitutes the entire agreement between the Company and the Client concerning the subject matter of the applicable Project.

This Agreement supersedes all prior discussions, proposals, negotiations, representations, understandings, and agreements relating to the same subject matter unless expressly preserved in a subsequent Written Agreement.

11.2 Amendments

The Company may revise these Terms and Conditions of Service from time to time.

Revisions apply prospectively and do not alter the terms governing a previously accepted Project unless both the Company and the Client agree in writing.

The version of this Agreement in effect on the date a Project is accepted shall generally govern that Project unless otherwise provided by a subsequent Written Agreement.

11.3 Assignment

The Client may not assign or transfer any rights or obligations under this Agreement without the Company's prior written consent.

The Company may assign this Agreement in connection with a merger, acquisition, reorganization, sale of substantially all of its assets, or other lawful business transaction, provided that such assignment does not materially diminish the rights granted to the Client under the applicable Written Agreement.

11.4 Severability

If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the fullest extent permitted by applicable law.

Whenever reasonably possible, an invalid or unenforceable provision shall be interpreted or modified in a manner that most closely reflects its original intent while remaining enforceable.

11.5 No Waiver

Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and shall apply only to the specific matter expressly identified.

11.6 Electronic Communications and Signatures

The Company and the Client agree that electronic communications, electronic records, electronic signatures, and electronic acceptance may satisfy any applicable legal requirement for a writing or signature to the fullest extent permitted by applicable law.

11.7 Interpretation

Unless the context clearly requires otherwise:

• headings are provided for convenience only and do not affect interpretation;
• references to the singular include the plural, and references to the plural include the singular;
• references to one gender include all genders;
• the terms "including," "includes," and "include" mean "including without limitation"; and
• references to applicable law include future amendments and successor provisions.

11.8 Survival

Any provision of this Agreement that, by its nature, should reasonably continue following completion, cancellation, expiration, or termination of a Project shall survive to the extent necessary to give effect to its purpose.

Such provisions may include, without limitation, those relating to Intellectual Property, licensing, confidentiality, limitations of liability, dispute resolution, and other provisions intended to survive.

11.9 Contact Information

Questions regarding this Agreement may be directed to the Company using the contact information published on the Company's official website or through any other communication method designated by the Company.

The Company may update its contact information from time to time without requiring amendment of this Agreement.

11.10 Company Standard

The Company believes clear agreements support successful relationships.

By establishing consistent legal standards, defining the rights and responsibilities of both parties, and incorporating applicable Written Agreements into a unified framework, this Agreement seeks to promote transparency, fairness, and mutual understanding throughout every Project.